Knotty Horse

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thebraidedmaneapparel.com.

If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thebraidedmaneapparel.com.

Clearance Items

Clearance Items are Final Sale Items and not eligible for returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as horse treats ( canterbury cookies & Mrs. Pasture cookies) , custom products (such as special orders or personalized items, exception sizing return) and Clearance Items

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thebraidedmaneapparel.com.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Clearance Items

Clearance Items are Final Sale Items and not eligible for returns

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (horse treats ( canterbury cookies & Mrs. Pasture cookies) , custom products (such as special orders or personalized items, exception sizing return) and Clearance Items

Please get in touch if you have questions or concerns about your specific item.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Shipping Policy

Once your order has shipped, you will receive an email with further information.

Orders normally ship within 1–2 business days.

Typical U.S. delivery: 2–8 business days after shipment.

FREE standard shipping on orders $75+. USA ONLY

exclusion on free shipping Helite Products have a Flat rate $20 shipping fee

Orders under $75: Shipping calculated at checkout.

Currently we do not offer shipping internationally at this time.

Shipping is calculated based on your location and weight of the items in your order. You will always know the shipping price before you purchase.

Orders normally ship within 1–2 business days.

Typical U.S. delivery: 2–8 business days after shipment.

FREE standard shipping on orders $75+. USA ONLY